Refund Policy
Our commitment to providing a high-quality hosting experience. We believe in transparency and fairness when it comes to your investment.
24-Hour Full Refund Guarantee
Not satisfied with the performance or interface? No problem. We offer a "no-questions-asked" full refund policy for the first 24 hours of your service activation.
Service-Specific Terms
Minecraft Hosting
7-Day Issue-Based
Coverage for persistent TPS drops, node-side lag, or recurring server crashes.
VPS Hosting
48-Hour Technical
Refunds granted for hardware faults or networking issues originating from our DC.
Bot Hosting
3-Day Guarantee
Eligibility covers API connectivity issues or severe resource throttling.
Website Hosting
3-Day Satisfaction
Our standard commitment to 99.9% uptime and panel accessibility.
Development & Setup
Deduction applies for time and creative effort already expended on the project.
- check_circle Custom Web Development
- check_circle Server Development (MC SMP, Network, etc.)
- check_circle Panel Installation & Node Setup
Non-Refundable Scenarios
Illegal Activity
Any service suspended for DDoS, phishing, or copyrighted content hosting.
Chargebacks
Initiating a dispute through your bank will void any refund eligibility and lead to account termination.
TOS Violations
Resource abuse, mining scripts, or bypassing system limitations.
Fast & Secure Payouts
Once approved, refunds are processed within 7-10 business days. Funds will be returned to the original payment method used during checkout.
Still need help?
Our support team is available 24/7 to discuss your specific case.